Frequently Asked Questions

West Branch Public Library is pleased
to offer wireless Internet access.
Here are answers to some questions you might have about using wireless in the Library.

Q. How can I use wireless Internet at the Library?
A. Wireless access uses the WiFi standard (also known as IEEE 802.11b). Most users can simply bring their wireless-enabled laptop computer or other wireless device to the Library and turn it on. The computer will automatically recognize the wireless network. If your laptop does not have wireless built-in, you can install a WiFi-compatible network card (available at the Circulation Desk in exchange for drivers license or photo identification card). The Library cannot guarantee your equipment will work with the Library's network.

Q. How does it work?
A. Wireless access points located throughout the building communicate with your wireless device. You should be able to connect anywhere in the library. When your wireless network card senses a signal, a message appears on the screen indicating a wireless network is available. Open your web browser it will automatically connect to the Internet.  When connecting to the Internet you are agreeing to abide by the Library’s Internet Public Use Policy & Guidelines.

Q. Where can I sit to pick up a stronger signal?
A. Within the Library, a wireless access point is located near the Circulation Desk.  The signal will show the best signal when within the building.

Q. Will I need any special settings or passwords to connect?
A. No special encryption settings are required. You will need to stop at the Circulation Desk to obtain a login and password to access the wireless network. The hardware requirement is a have a laptop with built in wireless or compatible network card.  Our network supports IEEE 802.11b/g.

Q. Is my information safe while using wireless?
A. Your information is not protected while using wireless, unless you are connected to a web page that employs encryption (stores, banks, etc.) Keep this in mind if you are accessing sensitive business or personal information.

 Q. Are there any restrictions on my use of the Internet?
A. Wireless users agree to abide by the Library's Internet Public Use Policy & Guidelines which prohibits abusive or illegal activity while using the Library's Internet service. Wireless security equipment protects the Library's internal network. This equipment also meters download speeds to ensure quality service to all users.

 Q. Can I search the Library Catalog and special databases using wireless?
A. Yes. To search the Catalog, click on "On-Line Catalog" from the West Branch Public Library home page.
(www.westbranchlibrary.org)

Q. Can I print while using wireless?
A. Printing is not available. If you need to print, please save your work to disk or email files to yourself, then login to a library workstation and send print jobs to a printer.

Q. Can the library help me configure my computer?
A. Sorry, everyone's computer is different and you are responsible for knowing how to configure your own equipment. The Library cannot be responsible for any changes you make to your computer's settings. If you need additional assistance, you may need to contact the hardware or software manufacturer.